Date of last revision: 02 March 2026

• Sauna use involves inherent and foreseeable risks. These include, but are not limited to:

  • Elevated body temperature and heat exposure

  • Dehydration, dizziness, fainting or nausea

  • Slippery surfaces caused by steam, water, sweat or condensation

  • Slips, trips or falls within or around the sauna

  • Contact with hot surfaces including heaters, stones, metal components, wood-burning stoves, flues, benches, flooring, walls or other structural elements

  • Burns resulting from contact with heated equipment, surfaces or steam

  • Sudden increases in heat following the pouring of water on sauna stones

  • Movement between benches, levels, entrances and exits

  • Interaction with cold plunges, ocean or outdoor environments

  By participating, you acknowledge that these risks are inherent to sauna use and that surfaces and equipment may reach high temperatures. You voluntarily assume full responsibility for your participation and any injury, loss or damage that may arise. You use the sauna and associated facilities entirely at your own risk.

• You confirm that you are physically able to safely use a sauna.

• It is your responsibility to consult a medical professional if you are unsure.

• You agree to exit immediately if you feel dizzy, faint, nauseous or unwell.

• Although trained in first aid, Hot Huts staff are not medical professionals and cannot assess your fitness to participate.

Sauna use may not be suitable if you:

• Are pregnant or suspect pregnancy
• Have uncontrolled blood pressure
• Have cardiovascular conditions
• Have respiratory conditions worsened by heat
• Have fever, infection, open wounds or skin conditions
• Are under the influence of alcohol or drugs
• Take medication affecting heat regulation
• Have any condition worsened by heat or dehydration

By participating, you confirm that either none apply or you have medical clearance.

You agree to follow staff instructions and signage.

Do

• Hydrate before and after
• Sit on a towel
• Exit if unwell
• Respect session times
• Respect other guests

Do not

• Enter under the influence
• Pour water on heaters unless instructed
• Behave recklessly
• Stay beyond your limits

Hot Huts may remove anyone acting unsafely or disrespectfully without refund.

• Personal responsibility: Users are responsible for their own safety and wellbeing. Hot Huts Pty Ltd is not liable for any injuries or health issues resulting from sauna use.
• Damage: Users are responsible for any damage caused to the sauna or its equipment.

To the fullest extent permitted by South African law, you release Hot Huts from any claims, injuries, loss, or damages arising from participation in sauna sessions, cold exposure, events, or movement between facilities.

This includes injury, illness, loss or damage to personal property.

You agree to indemnify and hold harmless Hot Huts against claims arising from:

• Your participation
• Guests booked under your name
• Minors in your care
•  

If booking for others, you confirm:

• You accept these terms on their behalf
• You have authority to do so
• All participants have been informed
•  

• Participants under 18 require consent from a parent or legal guardian.
• Parents and guardians accept responsibility for the minor’s safe use of the sauna.
• Hot Huts may restrict access for minors at certain locations.

• Participation is voluntary.

• You may leave at any time.

• No refunds are provided for early exit.

• Hot Huts may refuse entry or remove anyone who:

  • Appears intoxicated
  • Acts aggressively
  • Ignores safety instructions
  • Creates risk for others

  No refund will be issued.

• Hot Huts may capture photo and video content at sessions, events and locations for use in:

  • Social media
  • Advertising
  • Website
  • Press
  • Promotional material

   

  By attending, you grant Hot Huts permission to use your likeness in marketing and promotional content.

  If you do not wish to appear in identifiable imagery, you must inform staff before your session.

  Reasonable efforts will be made to accommodate requests, but exclusion cannot be guaranteed in public or busy environments.

• Hot Huts operates across multiple locations including licensed and franchise partners.

• These terms apply across all Hot Huts locations and events unless otherwise stated.

• More than 24 hours before session
  • Full refund or reschedule

• 6 to 24 hours before session
  • 50 percent refund
  • Reschedule permitted
• Less than 6 hours before session
  • No refund
  • No reschedule
• Missed sessions are forfeited.

• Hot Huts may cancel or reschedule due to weather, safety, mechanical issues, or operational requirements. A credit or reschedule will be offered.

• Where memberships or credits apply:

  • Credits are non-transferable unless stated
  • Expiry dates apply
  • Misuse may result in cancellation
  • Unlimited memberships are subject to fair use

  Hot Huts may update membership terms with notice.

• By providing your contact details through booking, enquiry, purchase, sign-up, or direct interaction, you consent to being contacted for operational purposes.

  Transactional Communications

  You agree to receive essential communications including:

  • Booking confirmations
  • Reminders
  • Schedule or location updates
  • Safety information
  • Receipts and invoices
  • Membership notifications

  These may be sent via email, SMS or messaging platforms and are required to deliver services.

  Marketing Communications

  Marketing communications will only be sent to individuals who have provided their contact details through booking, enquiry, purchase, sign-up, or direct consent.

  These may include:

  • New locations
  • Events and collaborations
  • Membership updates
  • Promotions
  • Product launches

  You may opt out at any time via unsubscribe link or direct request.

  Data Protection

  Hot Huts takes reasonable steps to protect personal information in accordance with applicable laws including POPIA.

  Information may be stored using secure third-party booking, CRM and email platforms.

  Hot Huts will not sell personal information.

• Hot Huts may update these terms at any time.

• The latest version applies to all bookings and participation.